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EDUCATION
2004 Ph.D., W. P. Carey School of Business, Arizona State
University, Tempe, AZ, USA
2000 MBA, Carlson School of Management, University of
Minnesota, Minneapolis, MN, USA
1991 B.A., German Language and Literature, Sungkyunkwan
University, Seoul, Korea
WORK EXPERIENCE
2010-present Associate Professor of Information Systems, California
State University, Sacramento, CA, USA
2004-2010 Assistant Professor of
Information Systems, California State University, Sacramento, CA, USA
2000-2004 Research and Teaching Associate,
Arizona State University, Tempe, AZ, USA
1999-2000 Intern, Northern States Power Co.,
MN, USA
1997-1998 Part-time, TOPLA Co., Seoul, Korea.
1991-1997 Assistant Manager, LG-EDS
Systems Inc., Seoul, Korea
HONORS AND AWARDS
o Research grant award from Research
and Creativity Award Program, California State University, 2009-2010.
o
Research grant from Chungbuk Techno Park (CBTP) in Korea, August – September 2007.
o
Best paper nomination for the Internet and Digital Economy Track of
the 39th Hawaii International Conference
on System Sciences (HICSS-39), Kauai, HI, January
4-7, 2006.
o Research grant award,
College of Business Administration, California State University, Sacramento,
2006.
o Research grant from Electronics and Telecommunications Research
Institute (ETRI) in Korea, June 2005.
o Research fellow, the Center for Advancing Business through
Information Technology (CABIT), Arizona State
University, 2002-2004.
o Doctoral fellowship, Arizona State University, 2000-2004.
o Doctoral consortium fellow, Americas Conference on Information
Systems (AMCIS), Tampa, FL, August 2003.
o Member of the Honor Society of Phi Kappa Phi, 2002-present.
o Yulgok Scholarship, Sungkyunkwan University, South Korea, 1984.
RESEARCH AND TEACHING INTERESTS
o IT standards
o e-Business/e-Commerce and strategy
o
Data communications technologies
RESEARCH
Publications
1. “The effects of perceived service recovery
justice on customer affection, loyalty, and word-of-mouth,” (with
Choi, B.P.), European Journal of Marketing (forthcoming).
2.
“The effect of website quality and image on customer satisfaction and
intention to use C2C websites: An
empirical study,” (with Jeong, S.-C.,
and Choi, B.P.), Journal of Management
Systems (forthcoming).
3. “Process
models for e-business standards development: A case of ebXML standards,” (with
Raghu, T.S., Vinze,
A.,
and Dooley, K.), IEEE Transactions on
Engineering Management, 56(3), August 2009, 448-467.
4. “Improving the process for e-government
initiatives: An in-depth case study of web-based GIS implementation,”
(with Tsai, N. and Perry, M.), Government Information Quarterly, 26(2), April 2009, 368-376.
5. “IT network infrastructure challenges for
the supermarket store chain industry,” (with Tsai, N. and Jones, T.),
Journal of Cases on Information Technology,
11(1),
January-March 2009, 31-46.
6.
“e-Business Overview: Models
and Strategy” In S.C. Jeong, K.N. Park, H.R. Bae, B. Choi, C.M. Kim &
J.G.
Cho (Eds.), Introduction to E-business. Life & Power Press, Korea, 2007
(in Korean).
7.
“Internet marketing” In S.C.
Jeong, K.N. Park, H.R. Bae, B. Choi, C.M. Kim & J.G. Cho (Eds.), Introduction to
E-business.
Life & Power Press, Korea, 2007 (in Korean).
8.
“An empirical study of
standards development for e-businesses: A social network perspective,” (with
Raghu,
T.S. and
Vinze, A.) (Best paper nomination), Proceedings of the 39th Hawaii
International Conference on
System
Sciences (HICSS-39), 9 pages, CD-ROM, IEEE Computer Society,
Kauai, HI, January 4-7, 2006.
9. “Examining standards development for e-businesses: A
longitudinal perspective,” (with Raghu, T.S. and
Vinze, A.), Proceedings
of the Fourth Workshop on e-Business (WeB 2005), Las Vegas, NV,
December 10,
2005, pp.
385-391.
10. “Collaborative decision making,”
(with Raghu, T.S., Ramesh, R. and Whinston, A.B.). In: E.Y. Li and T.C.
Du (Eds.), Advances
in Electronic Business: Vol. I Collaborative Commerce, IGI Press,
Hershey,
Pennsylvania,
2005, pp. 123-149.
11. “Addressing a standards creation process: A focus on ebXML,”
(with Raghu, T.S. and Vinze, A.),
International
Journal of Human Computer Studies, 61(5), November 2004, 627-648.
12. “Ontology-enabled knowledge management: Adopting ontology to
facilitate knowledge sharing,” (with
Edgington, T., Henson, K., Raghu, T.S. and
Vinze, A.), Communications of the ACM, 47(11),
November
2004, 85-90.
13. “Understanding the standardization process: A focus on ebXML,”
(with Raghu, T.S. and Vinze, A.),
Seventh
Americas Conference on Information Systems (AMCIS), Boston, MA, August
2001, pp. 1640-1642.
Work in progress
1. “Open standardization process and user involvement in e-business
standards development: A social network
perspective,” (with Raghu, T.S., Vinze,
A., & Dooley, K.).
PRESENTATION
1. “Determinants of website success for online retail stores: An
empirical study,” College of
Business Administration, California
State University, Sacramento, February 12, 2010.
2.
"An empirical study of standards development for e-businesses: A
social network perspective,"
the 39th Hawaii International Conference on
System Sciences (HICSS-39), Kauai, HI, January 4-7, 2006.
3. “Examining standards development for e-businesses: A longitudinal
perspective,”
the Fourth Workshop on e-Business (WeB
2005), Las Vegas, NV, December 10, 2005.
4. “Structural, normative and informational influence on IT standards
creation: A focus on online knowledge
communities,” Ninth Americas Conference on
Information Systems (AMCIS), Tampa, FL, August 2003.
5. “Understanding the standardization process: A focus on ebXML,”
Seventh Americas Conference on Information
Systems (AMCIS), Boston, MA, August 2001.
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