Workplace Automation & Efficiency: Is It Right For Higher Education?

Wednesday, April 4th, 3:00-4:30, Foothill Suite, University Union.

There are paper forms and manual processes to hire employees, get keys for access to buildings, make course changes, or procure equipment. Many forms and processes are complex and require a string of approvals or complex steps. Other forms and processes are simple, but still require clunky manual handling by staff. With ever more forms and ever less time for manual handling, isn’t it time to look for a better way? The addressed the concept of Imaging and Workflow, including process analysis and automation, and how it might fit into Higher Education. The panel responded to a series of questions about how modern methods of online forms, automation, and self-help processes might help us to save money and improve customer service in higher education.

The panel:
Russell Ching, Associate Dean, College of Business
Ed Mills, Associate Vice President for Enrollment Management
Justine Heartt, Associate Vice President for Financial Services
Cathy Cleek, Chief Information Officer, Franchise Tax Board, State of California
Liz Webb, Associate Director of Financial Aid, UC Davis.